Our Services
At WiseSpot, customers always come first and we gauge our success by the value we create and the improvements we make towards their business and operations.
While today’s telecommunication industry is riddled with business challenges, new technologies are continuously evolving, bringing in endless new possibilities. Holding firm to our core values of putting our customers first, we do not settle for second-best. WiseSpot takes a consistent, systematic approach to service every customer account so that our installations evolve to adequately address their changing needs.
With an account servicing team that has years of experience in working in the telecommunications industry, our service begins with a thorough analysis of each customer’s business focus and operational needs. What new revenue streams can be created? What issues can technology help to resolve? Thorough pre-sales planning and live concept demonstrations result in tailored solutions that best fit the needs of each corporation.
Our Services
WiseSpot Project Implementation Methodology
Proven track record for multi-vendor project management of telecommunication and enterprise applications
Backed by our numerous implementation experiences, every WiseSpot project is grounded in our systematic and stringent project implementation methodology, and is managed by a multi-disciplined team consisting of both WiseSpot and client-side resources. This ensures that the final solution ultimately installed is of uncompromising quality and meets the business, technical and budgetary objectives.
WiseSpot Maintenance & Support Methodology
After system roll-out, our maintenance team continues to provide telco-grade 7×24 support under a complete set of trouble-shooting and escalation procedures to ensure proper tracking and follow-through of all reported problems. Currently our on-site support is managing over 100 major installations in operation across Greater China, Singapore, Australia, UK & USA.
